Zenbiotic Policies

RETURN POLICY

All of our products contain 100% organic, scientifically selected and formulated plant ingredients.  All cold pressed and made in very small batches. Each batch of these raw ingredients offer subtle variances in color and aroma as a result of the unique atmosphere in a growing season but the formulas stay consistent.

For optimal results from all products, we recommend starting with our Foundation Essentials; Face & Body Cleanser, OxyToner Prep & Phyto Moisturizer.  

We are here to help if you are experiencing difficulty or have any questions. Often, by adjusting the skin care regime just a little, much better results occur. 

If you are still not satisfied, we will gladly give a full in-store credit upon return of the product within one month of product purchase.

If the return is a result of our error, you received an incorrect, defective or damaged item we will pay return shipping costs.

SHIPPING POLICY

We ship via United States Postal Service (USPS), usually via Priority Mail, unless otherwise indicated. Please know that our products are formulated with integrity. At times there may be a delay in shipment due to the formulation process. Items are shipped within 1 - 3 days as determined by product availability.

International orders: There is always a difference between actual shipping cost and the invoiced shipping cost. We will not charge more than what your original invoice states but we do reserve the right to amend redemption points to account for the difference if it is the case that actual shipping is more expensive or less expensive than what was quoted automatically on the website. In other words, your redemption points will be used to correct the shipping difference. If you paid more than what shipping actually was, we will increase your redemption points to account for that as well.